CustomEyes - Lenexa

I cannot say enough wonderful things about our experience at Custom Eye in Lenexa. I brought my deaf and autistic aunt in for a vision appointment, and I’ll admit—I was nervous about how the visit would go and whether they’d be able to properly accommodate her needs. The moment we walked in, all of my concerns completely disappeared. From the very start, Trudy and Megan at the front desk were incredibly warm and kind during check-in. They made us feel welcomed and comfortable right away. Our technician, Aiden, was absolutely amazing—professional, patient, and genuinely caring throughout the entire appointment. At one point, he even got down on the floor to help find my aunt’s glasses when she couldn’t locate them. That level of compassion and attentiveness meant so much to us. When it came time to choose frames, Jordyn was so helpful and patient, guiding us through the options. Samira and Regan also stepped in with their opinions and assistance, and their kindness truly stood out. It felt like a team effort to make sure my aunt felt confident and happy with her choice. And then there’s Dr. Chris Cossette—he was outstanding. Not only was he thorough and helpful, but he also offered to provide an ASL translator. Most importantly, he took his time and made the effort to find ways to effectively communicate with my aunt, ensuring she felt heard, understood, and respected. It’s rare to find a medical office where every single team member goes above and beyond, but that’s exactly what we experienced here. If you’re looking for compassionate, inclusive, and truly patient-centered eye care, Custom Eye in Lenexa is the place to go. We are beyond grateful for the care we received. 💛

Love the staff here. They're so friendly and fun. They laugh at my bad jokes and converse with me. I've seen Dr Cossette the last 2 or 3 times and he's been amazing every time. Thoroughly explains the pictures and is very quick and efficient with the exams.

I wish I could give more than 5 stars ⭐️ Highlights: - Same day appointments!? - Anna Sadler is incredible! 1) The biggest factor for me on my rating was the optometrist I saw for my appointment, Anna Sadler. That woman KNOWS her stuff. She has fixed the prescriptions for both me and my husband now (goodbye unnecessary eye strain!) and even got me into better contacts that are wildly cheaper than my previous ones, have blue light filtering (yes, blue light!?), and are more comfortable than the ones I had been previously been using. 2) In addition to the great appointment experience, was that I was able to get a same day (they had an slot open 1 hour from when I looked!), and I had tons of other appointment options. The optometrist I was going to go to originally was booked 3 weeks out somehow, so this was so relieving because I was out of my contacts and desperate. 3) Overall, the staff is all very kind, professional, and super on top of it. The office got busy but they kept it moving very smoothly, it was really impressive. The front waiting and glasses fitting area can get a little tight, but the staff were great about keeping people moving as much as possible, and a teeny tiny bit of tightness didn’t matter to me since I was able to get an appointment so quickly and had the pleasure of seeing Anna Sadler and ACTUALLY getting my vision issues corrected. 15/10 would recommend, these guys were really great!

I enjoyed my time today at this location. All the staff were friendly & helpful & the Doctor was very laid back & informative. Also, there were no high pressured sales tactics to purchase glasses on the spot & the tech staff were very upfront with any costs outside of insurance one might incur if they chose to have certain tests done. Great experience & that's rare I say that about eye doctors!

I've been going here for awhile. The people upfront often change but everyone is always very nice and friendly. Dr. Luebbe is the best! She is very nice and personable. I mainly just wanted to shout her out.

Dr Luebbe did a great job with my eye exam and the front didn't hesitate to place my lenses in frames I brought in from elsewhere. They handled my insurance with no issues. I believe it was two weeks to get them made. I'm a new glasses wearer and so far it's been fantastic.

Great place to get eye care for the whole family. They do thorough eye exams & have awesome staff. They also have good equipment that works, and staff that knows how to use it. This makes your appointment go much smoother and more efficient.

It was very easy to schedule an appointment online. Everyone at the practice is very friendly and helpful! Dr. Luebbe does a great job of a full examination and explains why she is asking questions, and walks you through any suggestions she has. They even gave a suggestion of where I could find the recommended over the counter eye drops for the lowest price, I didn't even have to ask. This was a great experience and I will definitely go back!